Why Do You Need Music on Hold ?
Music on hold (MOH) enhances the customer service experience by providing a comforting and engaging environment during wait times. Instead of leaving callers in silence, playing music keeps them on the line for extended periods, preventing hang-ups and ensuring a positive impression of the company. With customer experience becoming a crucial factor in brand perception, incorporating on hold music into the marketing strategy has become a common practice, with approximately 78% of companies utilizing this feature.
Consumer studies have revealed the significant impact of on hold music on caller behavior. Callers are more patient and willing to wait in line when greeted with music, reducing the likelihood of frustration and hang-ups. In contrast, silence leads to impatience and a higher disconnection rate, which makes music on hold a powerful tool for maintaining customer satisfaction. It also contributes to a positive overall image of the business. The choice of on hold music should align with the company's brand identity and customer preferences. By selecting the appropriate genre or style of music, businesses can create a unique and tailored experience for their callers, enhancing brand awareness and perception. Regularly updating the selection of songs keeps the music fresh and prevents monotony, ensuring a dynamic and engaging hold music experience.
Businesses can turn to Jukeboxy to achieve the benefits of music on hold. Jukeboxy offers affordable licensed music with a vast library of over 45 million songs, expertly curated playlists, and the option to create custom audio messages. With Jukeboxy's comprehensive music solution, businesses can revolutionize their on hold music experience and elevate their customer service standards.
Licensing and Compliance
Licensing music on hold is essential to comply with copyright laws and avoid legal issues. With Jukeboxy's on hold music service, businesses enjoy a broad selection of licensed soundtracks, ensuring 100% compliance. Plus, they can schedule different playlists for various hours, offering callers a fresh and enjoyable waiting experience. With no long-term commitment required, Jukeboxy provides a cost-effective and hassle-free solution for on hold music.
With Jukeboxy's hold music subscription, businesses can add in-store audio advertisements between songs, delivering special announcements and promotions to customers on hold. Combining music on hold and audio ads creates an engaging experience, increasing customer engagement. This integrated approach optimizes marketing efforts and enhances the overall customer experience. With Jukeboxy's hold music subscription, businesses can effortlessly include their own recorded and branded messages to play between songs, all through the user-friendly Manager's Dashboard during playlist scheduling.
Jukeboxy Player Box
To utilize Jukeboxy's music on hold service, businesses must create an account and acquire the Jukeboxy Player Box, a compact and innovative device with offline playback and volume scheduling features. The Player Box supports Ethernet and Wi-Fi connections, seamlessly integrating with existing systems. Jukeboxy offers a live chat option for any inquiries or assistance, allowing businesses to easily connect with representatives for guidance and support.
Broad music licensing for business use (ASCAP, BMI, SESAC, GMR, SoundExchange in the USA, SOCAN and Re:Sound in Canada)
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