Frequently Asked Questions
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What does the All-Inclusive Subscription include?
The All-Inclusive Subscription provides a comprehensive music solution for your business. It includes access to an extensive music library, in-store audio messaging, guaranteed music licensing, real-time controls for music management, customizable playlists tailored to your brand's needs, and multi-location management to ensure consistent music experiences across all your business locations. With Jukeboxy, you can effortlessly create the perfect soundtrack for your business while staying fully licensed and legal.
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How does the Enterprise Solutions option benefit larger organizations?
Jukeboxy's Enterprise Solutions are designed for larger organizations requiring robust support and more tailored services. This package includes 365-day dedicated support, centralized music management through Jukeboxy’s easy-to-use platform, custom brand channels for unique brand identities, comprehensive onboarding and training for your team, customized service bundles that fit your specific business needs, and volume discounts for cost efficiency as your business scales.
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What are Add-on Services and who should consider them?
Add-on Services are specialized options that can be seamlessly added to your existing subscription. They include Music+ Management, providing expert management of your Jukeboxy dashboard and music settings, Bespoke Music Curation for creating unique soundscapes that perfectly reflect your brand, and CustomVoice Messages for professional message recordings and branded in-store announcements. These services are ideal for businesses looking to enhance their auditory branding and customer engagement through tailored audio solutions powered by Jukeboxy.
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Can I switch between subscription plans if my business needs change?
At Jukeboxy, flexibility is key to our service offerings. You can easily upgrade or switch between subscription plans as your business needs evolve. Our dedicated team is here to help you assess your requirements and ensure a seamless transition, making sure you always have the best music solution for your business.
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Are there any additional fees involved with the Music Licensing Assurance feature?
With Jukeboxy's Music Licensing Assurance, included in both the All-Inclusive Subscription and Enterprise Solutions, your business is fully protected. All music played is legally compliant, ensuring you are covered without any additional fees. This safeguards your business from copyright infringement issues and provides peace of mind, allowing you to focus on creating the perfect atmosphere for your customers.
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How does the Multi-location Management feature work?
Jukeboxy’s Multi-location Management feature allows you to control and coordinate music across all your business locations from a single platform. With Jukeboxy, you can easily adjust playlists, set schedules, and manage audio messaging uniformly, ensuring a cohesive and consistent brand experience, no matter where your customers interact with your business.
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Can I cancel my subscription?
There is no obligation, no long contracts for month-to-month subscriptions. You can cancel your subscription by contacting Customer Support at <a href="tel:(844) 666-5853">(844) 666-5853</a> or emailing <a href="mailto:support@jukeboxy.com">support@jukeboxy.com</a>
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What is the cost of Jukeboxy Background Music Service?
Proper licensing for public music consumption is provided under the Jukeboxy Background Music Service, which is only $29.99/month (we have discounts for multi-location businesses). We handle all royalty payments on behalf of our venues to Performance Rights Organizations and Record Labels.
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What happens if I open new locations during the year?
With Jukeboxy, adding new locations is simple and fully self-managed. You can add a new location directly through your centralized dashboard—no need to contact us. The new location will be licensed immediately and added to your billing automatically. Charges will be prorated from the date of activation until your next regular invoice, and then billed at your standard subscription rate going forward.
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Do you offer special pricing for Canadian businesses?
Yes, we offer special rates for Canadian businesses using Jukeboxy Music for Business. While our standard pricing is listed in USD, Canadian customers can access custom pricing options tailored for their region. To get the most accurate and current rate for your business in Canada, we recommend reaching out to our customer support team directly. Our team will be happy to assist and ensure you receive the best pricing available for your Canadian location.
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Is there a long-term contract, or can I cancel anytime?
There are no long-term contracts required with Jukeboxy. The service is offered on a flexible month-to-month subscription basis. This means you can cancel at any time if your needs change, without any penalties or hassle. You’re not locked into an annual commitment (unless you choose an annual plan for the discount), so you have the freedom to stop or modify your subscription whenever it makes sense for your business. Jukeboxy prides itself on being commitment-free and user-friendly – you stay because you love the service, not because you’re stuck in a contract. (If you ever do need to cancel, you can simply contact Jukeboxy’s support team, and they will assist you right away.)
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When will my credit card be charged?
You will be contacted a few days before your 14-day trial to end, If you decide to continue with the subscription, your card will be charged the day after your trial ends.
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Can I pay over the phone?
We always prefer payments through our secure payment link but if you cannot find the time to fill the form, give us a call at <a href="tel:(844) 666-5853">(844) 666-5853</a> and our customer support representatives will be happy to assist you.
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How much does Jukeboxy Music for Business cost?
Jukeboxy’s pricing is straightforward and affordable for businesses. The standard subscription is $29.99 per month per location (USD). You can also opt for an annual plan to save 10% – which comes out to roughly $26.99 per month when paid yearly. All features and music licensing are included in this price, so there are no hidden fees or separate licensing costs to worry about. Every account starts with a 14-day free trial (no credit card required) so you can try out all the features in your business environment risk-free. Additionally, Jukeboxy offers volume discounts for multiple locations – if you operate several stores or venues, you can contact Jukeboxy for a custom rate. The service is month-to-month, so you get flexibility along with great value.