Frequently Asked Questions
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What does the All-Inclusive Subscription include?
The All-Inclusive Subscription provides a comprehensive music solution for your business. It includes access to an extensive music library, in-store audio messaging, guaranteed music licensing, real-time controls for music management, customizable playlists tailored to your brand's needs, and multi-location management to ensure consistent music experiences across all your business locations.
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How does the Enterprise Solutions option benefit larger organizations?
Our Enterprise Solutions are designed for larger organizations requiring robust support and more tailored services. This package includes 365-day dedicated support, centralized music management for simplified operations, custom brand channels for unique brand identities, comprehensive onboarding and training for your team, customized service bundles that fit your specific business needs, and volume discounts for cost efficiency as your business scales.
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What are Add-on Services and who should consider them?
Add-on Services are specialized services that can be added to your existing subscription. They include Music+ Management for expert management of your manager’s dashboard and music settings, Bespoke Music Curation for creating unique soundscapes that reflect your brand, and CustomVoice Messages for professional message recordings and branded in-store announcements. These services are ideal for businesses looking to enhance their auditory branding and customer engagement through tailored audio solutions.
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Can I switch between subscription plans if my business needs change?
Yes, flexibility is key to our service offerings. You can upgrade or switch between subscription plans as your business needs evolve. Our team is here to help you assess your needs and make the transition seamless.
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Are there any additional fees involved with the Music Licensing Assurance feature?
No, our Music Licensing Assurance is included in the All Inclusive Subscription and Enterprise Solutions, ensuring that all music played is legally compliant without any additional fees. This protects your business from copyright infringement issues and provides peace of mind.
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How does the Multi-location Management feature work?
The Multi-location Management feature allows you to control and coordinate music across all your business locations from a single platform. This includes adjusting playlists, setting schedules, and managing audio messaging uniformly, ensuring a cohesive brand experience no matter where your customers interact with your business.