Frequently Asked Questions

Jukeboxy FAQs

What is Jukeboxy Music?

Jukeboxy Music is a state-of-the-art music streaming service for businesses that plays music for their customers with in-store audio message capability. Companies who wish the utilize the powerful in-store audio message marketing approach, they can do so with our simple and quick system.

Who can use Jukeboxy ?

Jukeboxy can be used in any business that plays music for its customers such as Hotels, Bars and Restaurants, Retail Shops, Lounges, Gyms, Grocery Stores and Health Care Offices. Jukeboxy Music customers have access to hundreds of professionally curated playlists including venue type specific playlists. Customers can also create their own “mood, genre and decade” based custom playlists with our “Jukeboxy DJ Set” function.

What do I need to get started with Jukeboxy Service?

You can use our Sign-Up Form to create an account for 14-day Free Trial and start using Jukeboxy Music as soon as you install the Jukeboxy Venue Player to your computer or tablet and Jukeboxy Manager App to your smartphone or tablet. If you choose your “venue type” during sign-up, a pre-set schedule appropriate for your venue will start playing as soon as you log in to your Jukeboxy Venue Player. You can keep the schedule as is or create your own schedule at Manager’s Dashboard.

How many songs are covered with a Jukeboxy subscription?

Our library consists of over 25 Million Songs. Jukeboxy’s licensing solution covers all major record labels, many indie labels, as well as all three major Performing Rights Organizations (BMI, SESAC, ASCAP).

Why should I use Jukeboxy instead of Pandora One?

Pandora One is designed for personal use and as such does not cover licensing for commercial use. Playing music for customers using Pandora One, Spotify, or other personal services is illegal and can be cause for litigation and fines for failure to pay "public performance" licensing fees. Jukeboxy offers a comprehensive licensing solution, covering all three major Performing Rights Organizations (PROs) including BMI, ASCAP, & SESAC as well as major and indie record labels. Through this licensing solution, Jukeboxy offers access to 25 million songs. By choosing Jukeboxy, you can rest assured that the music playing in your establishment is properly licensed and that musical artists and publishers will receive the credit they deserve.

Do you have all the recent releases and current songs in your library ?

Yes! Our current chart topper playlists like “Top 100” or “Most Popular New Songs” are being updated daily, keeping them fresh and up-to-date.

Is it legal to use Jukeboxy Background Music Service in my establishment?

Yes, all the songs in Jukeboxy Background Music Service are licensed to play in a public venue. With our broad licensing solution offering access to over 25 million songs, you can rest assured that your music licensing is taken care of. You can focus on running your business knowing artists/publishers will receive due recognition for their musical work.

What is the cost of Jukeboxy Background Music Service?

Proper licensing for public music consumption is provided under the Jukeboxy Background Music Service, which is only $24.95/month (we have discounts for multi-location businesses). We handle all royalty payments on behalf of our venues to Performance Rights Organizations and Record Labels.

What kind of a set-up is required for the “Jukeboxy Venue Player” ?

If using a tablet, install our Venue Player App from Apple App, Google Play or Amazon App store and connect the device to your existing sound system. If using a computer, install Jukeboxy Desktop Player at /home.html and connect the computer to the existing sound system. If there is no existing sound system and/or you are not familiar with the set-up please contact us at (844) 666-5853, our customer support team will be happy to help you.

What kind of a set-up is required for the “Jukeboxy Manager App” ?

Jukeboxy Manager App allows users to oversee and control the music playing at their Venue Player. If installed to their IOS or Android Smartphones, it works as a remote control. The app can be used remotely even if users are not at the venue at the time. Using any internet source, the Jukeboxy Manager App remotely connects to the Venue Player and controls the playlists, allows users to like or exclude songs or to create limitless “mood, genre and decade” based playlists with the Jukeboxy DJ set function.

What is the difference between the “Jukeboxy Venue Player” and the “Jukeboxy Manager App”?

Jukeboxy Venue Player is our audio app that runs the music in your establishment. The device that has this app will be connected to the sound system via cables or Bluetooth for wireless connection.

Jukeboxy Manager App is the remote and full control app to the Jukeboxy Venue Player. For more information about this app, please refer to the question “What is Jukeboxy Manager App and How does it function?

Why is Jukeboxy Music is more expensive than my personal use music streaming provider such as Pandora or Spotify?

Jukeboxy Music is a commercial music streaming solution for businesses only while Pandora One and Spotify are for personal use only. As a background music provider for ASCAP,BMI and SESAC , Jukeboxy can extend its broad licenses to its customers, allowing customers to cut costs of licensing and allowing legal access to 25 million songs spanning a variety of genres and decades. As of 1998, business owners must pay licensing fees to BMI, SESAC, and/or ASCAP, in order to “publicly perform”, or in other words, to play songs in a commercial setting for its customers. For more information about “personal use streaming services vs commercial use music services” please refer to our question“ Why should I use Jukeboxy instead of Pandora One?

App Specific FAQs

Jukeboxy Venue Player

What is Jukeboxy Venue Player and How does it function?

Jukeboxy Venue Player is an app that plays background music for your business continuously from a computer or a tablet. Jukeboxy Venue Player plays songs from a weekly auto scheule created by users or from a pushed playlist. The player also responds to commands from Jukeboxy Manager App ( Remote Control App) such as “change playlist”, “like songs” .

Is Jukeboxy Venue Player available for PC and Mac Computers?

Yes. Jukeboxy Desktop Player can be installed to both PC and Mac computers. For compatibility please contact us at (844) 666-5853 or email us at info@jukeboxy.com

Is Jukeboxy Venue Player available for IOS, Android and Amazon devices?

Yes! Jukeboxy Venue Player is compatible with IOS ( 9.0 and above) or Android ( 4.0.3 and above) smartphones and tablets. It is also compatible with Amazon Fire tablets.

Can I use Jukeboxy Venue Player with my Sonos App?

Yes! Even tough, we are not included in the Sonos App, you can still use Jukeboxy venue Player with a line-in cable. For more information, please contact us at info@jukeboxy.com or call us at (844) 666-5853.

Does Jukeboxy Venue Player require internet?

Yes, an internet connection is needed to operate Jukeboxy Venue Player. Jukeboxy Venue Player can connect to either Wi-Fi or Ethernet. However, our venue player does have an automatic offline mode that saves a batch of songs that continue to play in the event of a Wi-Fi outage or bad internet connection.

How do I start using Jukeboxy Venue Player in my business?

At www.jukeboxy.com/signup page, you can sign up now for a 14-day free trial, no credit card required for sign-up and free trial! After signing up, download the app and have music playing within minutes. Call (844) 666-5853 with any questions.

What happens to Jukeboxy Venue Player if my internet cuts out or if I have a weak connection?

If your Wi-Fi stops working or in the case of a bad connection, your Jukeboxy Venue Player would go into ‘offline mode’, which saves a large batch of songs to play while the internet is down. With offline mode, the music won’t stop playing!

Jukeboxy Manager App

What is Jukeboxy Manager App and How does it function?

Jukeboxy Manager App is an app designed to oversee and control the music playing at Jukeboxy location(s) - it is used by owners or any employee that has a say in the music. Usable on location or remotely, the Manager App displays the song that is currently playing and allows users to skip, like or exclude a song, push a playlist or create a DJ Set. Multi-location users can include all their accounts under this one app and remotely manage each location.

Can I use Jukeboxy Manager App remotely?

Yes! If installed to a smartphone or on a separate tablet, Jukeboxy Manager App works as a remote control to the Venue Player even if the users are not at the location at the time.

Multi-location users love this tool since they can add all their accounts under this one app and manage them all remotely.

Can I run Jukeboxy Manager App on a tablet?

Yes! Manager App is compatible with IOS and Android devices. Since this app also works as a remote control, we recommend our customers to install it to their smartphones but if you like, you can install it to your tablet as well.

Can I run Jukeboxy Manager App on a computer?

Jukeboxy Manager App is available for IOS and Android devices only. However, at venue.jukeboxy.com we offer you managerial controls like weekly schedule by day-part, uploading audio messages, excluding genres and changing currently playing playlist remotely from your computer.

Is Jukeboxy Manager App available for iOS and Android?

Yes! Jukeboxy Manager App is available at Play Store for Android devices and App Store for IOS devices.

Does Jukeboxy Manager App require internet?

Yes. Jukeboxy Manager App requires WiFi or mobile data. Jukeboxy Manager App can be used anywhere with WiFi or mobile data, on location or remotely.

Can I use Manager App and Venue Player on the same mobile device or tablet?

Yes, you can. However, we strongly recommend users to install the Manager App to their smartphones for the best possible Jukeboxy Music experience. Since the Manager App also works as a remote control to the Venue Player, users can remotely oversee and manage the music at their businesses even if they are not at the venue at the time.

Licensing FAQs

What is a public performance?

According to ASCAP’s website:
“A public performance is one that occurs either in a public place or any place where people gather (other than a small circle of a family or its social acquaintances). A public performance is also one that is transmitted to the public; for example, radio or television broadcasts, music-on-hold, cable television, and by the internet. Generally, those who publicly perform music obtain permission from the owner of the music or his representative. However, there are a few limited exceptions, (called "exemptions") to this rule. Permission is not required for music played or sung as part of a worship service unless that service is transmitted beyond where it takes place (for example, a radio or television broadcast). Performances as part of face to face teaching activity at a non-profit educational institutions are also exempt...”

I bought the record or sheet music. Why do I need permission to perform the song?

According to ASCAP’s website:
“Copyright owners enjoy a number of different rights including performance rights, print rights and recording rights. Rental or purchase of sheet music or the purchase of a record does not authorize its public performance.”

Since when did I need to pay for a “public performance” right?

We want you to be fully informed: in 1998, copyright law was updated with the Digital Millenium Copyright Act, or DMCA, which states that any playing of songs in a commercial public space (known as “public performance”) is subject to licensing fees. Due to a sharp increase in digital music streaming going into the 21st century, lawmakers created the right of “public performance” to make sure the creators of these songs will receive credit for use of their material.


To read the full version of the DMCA, click here: https://www.copyright.gov/legislation/dmca.pdf

Where does the money for “public performance” licensing go?

Through Jukeboxy’s broad licensing solution, which covers all three major PROs, “public performance” licensing fees go to publishers, artists, writers, and other creators of music who are members of those organizations.

I'm interested in playing music in my restaurant or other business. I know that I need permission for live performances. Do I need permission if I am using only CD's, records, tapes, radio or TV?

According to major PRO ASCAP’s website:
“Yes, you will need permission to play records or tapes in your establishment. Permission for radio and television transmissions in your business is not needed if the performance is by means of public communication of TV or radio transmissions by eating, drinking, retail or certain other establishments of a certain size which use a limited number of speakers or TVs, and if the reception is not further transmitted (for example, from one room to another) from the place in which it is received, and there is no admission charge.”

Is Jukeboxy available internationally?

No. At this point, Jukeboxy is a US-based service. You can use the Manager App to manage your US location from anywhere in the world, but the Venue Player is only available in US locations.

Can I cancel my subscription?

There is no obligation, no long contracts for month-to-month subscriptions. You can cancel your subscription by contacting Customer Support at (844) 666-5853 or emailing support@jukeboxy.com.

I haven't received my welcome email. What should I do?

That shouldn't happen! Email support@jukeboxy.com or call (844) 666-5853

When will my credit card be charged?

You will be contacted a few days before your 14-day trial to end, If you decide to continue with the subscription, your card will be charged the day after your trial ends.

What Is Your Privacy Policy?

Please read our Privacy Policy here

If I have multiple locations or rooms, can I get a better quotation?

Yes! We offer multi-location discounts. For a quote, please email us at support@jukeboxy.com or call us at (844) 666-5853.

Is Your Site Secured?

Our site is 100% safe and secure. We use industry standard encryption and we don't store passwords or any credit card information.

Can I pay over the phone?

We always prefer payments through our secure payment link but if you cannot find the time to fill the form, give us a call at 844-866-5853 and our customer support representatives will be happy to assist you.

Can I see a demo?

Absolutely! Call (844) 666-5853 to schedule an in-person meeting to see how it works (NYC only). Not in NY? Let's Skype, Whatsapp or Facetime Video Call!

Can I contact you by phone?

Yes! Call us at 844-866-5853 with any questions or concerns. We're happy to help!

Can you help install Jukeboxy at my business?

A New York-based team can come by to set Jukeboxy up and show you how the system works. Not in NY? Set up is easy and can be coordinated remotely!

What do I do if I have problems with my Jukeboxy service?

Call 844-866-5853 or email support@jukeboxy.com

How do I sign up and How fast is the sign-up process?

You can sign-up at www.jukeboxy.com/signup or call 844-866-5853 / email support@jukeboxy.com and we will walk you through the process. After filling out the information on our sign-up page which only takes a few moments, your account is created instantly and you can start using the service right after installing the player. If you need assistance during set-up our Customer Support and Tech teams are standing by to assist you.

I do not see my question. What should I do?

Call 844-866-5853 or info@jukeboxy.com for assistance with any question or concern. We are here to assist you!