Frequently Asked Questions

Jukeboxy Music is a state-of-the-art music streaming service for businesses that plays music for their customers with in-store audio message capability. Companies who wish the utilize the powerful in-store audio message marketing approach, they can do so with our simple and quick system.
Jukeboxy can be used in any business that plays music for its customers such as Hotels, Bars and Restaurants, Retail Stores, Lounges, Gyms, Grocery Stores and Health Care Offices. Jukeboxy Music customers have access to hundreds of professionally curated playlists including venue type specific playlists. Customers can also create their own "mood, genre and decade" based custom playlists with our "Jukeboxy DJ Set" function.
You can use our Sign-Up Form to create an account for 14-day Free Trial and start using Jukeboxy Music as soon as you install the Jukeboxy Venue Player to your computer or tablet and Jukeboxy Manager App to your smartphone or tablet. If you choose your "venue type" during sign-up, a pre-set schedule appropriate for your venue will start playing as soon as you log in to your Jukeboxy Venue Player. You can keep the schedule as is or create your own schedule at Manager’s Dashboard .
Our library consists of over 40+ Million Songs. Jukeboxy’s licensing solution covers all major record labels, many indie labels, as well as all three major Performing Rights Organizations (BMI, SESAC, ASCAP).
Pandora One is designed for personal use and as such does not cover licensing for commercial use. Playing music for customers using Pandora One, Spotify, or other personal services is illegal and can be cause for litigation and fines for failure to pay "public performance" licensing fees. Jukeboxy offers a comprehensive licensing solution, covering all three major Performing Rights Organizations (PROs) including BMI, ASCAP, & SESAC as well as major and indie record labels. Through this licensing solution, Jukeboxy offers access to 40+ Million songs. By choosing Jukeboxy, you can rest assured that the music playing in your establishment is properly licensed and that musical artists and publishers will receive the credit they deserve.
Yes, we do! Our top chart playlists like "Top 100"and "Most Popular New Songs" are updated daily and all others are updated weekly with new music to prevent outdated playlists. Our library has 40+ million songs and more than 300 professionally and carefully curated playlists for the ultimate soundtrack experience.
Yes, we do! We help businesses to create brand awareness with customized and branded music. We offer several playlist customization options and branded curation services as well. Users can also transfer their own Spotify, Apple Music, Amazon Music (or any other) playlists to their Jukeboxy account. We have a 100% match rate and we won’t fill your playlists with "suggested" songs. Our motto is "It’s your playlist after all" Feel free to contact us to learn more about custom playlist options.
Our main goal is to help уоur buѕinеѕѕ to connect with your customers while building brand recognition and loyalty. We know and understand that explicit content can hurt your business, for that reason, we built a broad еxрliсit lyric screening ѕуѕtеm and tag our tracks accordingly. For us, “explicit song” means mоrе thаn juѕt wоrdѕ that аrе considered curse and profanity, but аlѕо lуriсѕ that refer to situations or асtiоnѕ thаt аrеn't suitable fоr аll ages and businesses. Whilе other commercial music ѕеrviсеѕ might inсludе tracks with explicit lyrics in thеir рlауliѕts, уоu don’t have tо wоrrу about hеаring аnу sort of explicit lаnguаgе streaming through your speakers with Jukeboxy Music for Business. Eасh ассоunt соmеѕ with еxрliсit content оff bу dеfаult; уоu will only hеаr fаmilу friеndlу trасkѕ аt уоur business unless you change this option at your Manager’s Dashboard.
Yes, you can! On the Manager’s Dashboard, under the Settings tab, you can exclude genres and check the excluded songs or artists. If you accidentally excluded a song or an artists, you can re-include them to your library.
Yes! On the Manager’s Dashboard, under the History tab, you can see the history of tracks, listen to the songs and exclude the songs or the artists if you like to.
Yes, you can! We offer several Christian Music playlists in different tempos and styles. With our genre exclusion tool, you can exclude all other genres and allow religious music only. This way you will have a peace of mind knowing that no other music will play at your business.
Yes, all the songs in Jukeboxy Background Music Service are licensed to play in a public venue. With our broad licensing solution offering access to over 40+ Million songs, you can rest assured that your music licensing is taken care of. You can focus on running your business knowing artists/publishers will receive due recognition for their musical work.
Proper licensing for public music consumption is provided under the Jukeboxy Background Music Service, which is only $24.95/month (we have discounts for multi-location businesses). We handle all royalty payments on behalf of our venues to Performance Rights Organizations and Record Labels.

Once you install Jukeboxy Venue Player on your device, log in with your account credentials, and connect your device to your existing sound system for instant music streaming at your business.

You can install Jukeboxy Venue Player on your IOS, Android, Amazon mobile devices, and Mac or Windows computers on the links below.

Jukeboxy Venue Player for IOS

Jukeboxy Venue Player for Android

Jukeboxy Venue Player for Amazon

Jukeboxy Venue Player for MAC

Jukeboxy Venue Player for Windows

For Sonos Speakers, please visit our Sonos FAQ section below for the instructions.

If none of these options are available or if you prefer dedicated music streaming hardware, you can purchase our Jukeboxy Player Box. For more information, please visit our Dedicated Hardware FAQ section below.

If there is no existing sound system and/or you are not familiar with the set-up, please contact us at 844-666-5853. Our customer support team will be happy to assist you.

Jukeboxy Manager App allows users to oversee and control the music playing at their Venue Player. If installed to their IOS or Android Smartphones, it works as a remote control. The app can be used remotely even if users are not at the venue at the time. Using any internet source, the Jukeboxy Manager App remotely connects to the Venue Player and controls the playlists, allows users to like or exclude songs or to create limitless “mood, genre and decade” based playlists with the Jukeboxy DJ set function.
Jukeboxy Venue Player is our audio app that runs the music in your establishment. The device that has this app will be connected to the sound system via cables or Bluetooth for wireless connection.

Jukeboxy Manager App is the remote and full control app to the Jukeboxy Venue Player. For more information about this app, please refer to the question “ What is Jukeboxy Manager App and How does it function? ”
Jukeboxy Music is a commercial music streaming solution for businesses only while Pandora One and Spotify are for personal use only. As a background music provider for ASCAP,BMI and SESAC , Jukeboxy can extend its broad licenses to its customers, allowing customers to cut costs of licensing and allowing legal access to 40+ Million songs spanning a variety of genres and decades. As of 1998, business owners must pay licensing fees to BMI, SESAC, and/or ASCAP, in order to “publicly perform”, or in other words, to play songs in a commercial setting for its customers. For more information about “personal use streaming services vs commercial use music services” please refer to our question“ Why should I use Jukeboxy instead of Pandora One? ”

App Specific FAQs

Jukeboxy Venue Player

Jukeboxy Venue Player is an app that plays background music for your business continuously from a computer or a tablet. Jukeboxy Venue Player plays songs from a weekly auto schedule created by users or from a pushed playlist. The player also responds to commands from Jukeboxy Manager App ( Remote Control App) such as “change playlist”, “like songs” .
Yes. Jukeboxy Desktop Player can be installed to both Windows and MAC computers. For compatibility please contact us at (844) 666-5853 or email us at info@jukeboxy.com
Yes! Jukeboxy Venue Player is compatible with IOS ( 9.0 and above) or Android ( 4.0.3 and above) smartphones and tablets. It is also compatible with Amazon Fire tablets.
Yes, you can! Jukeboxy Music for Business is available in Sonos System. To start your free trial in Sonos App, follow these steps:
  • Go to Add Music Services
  • Find Jukeboxy Music for Business (services are in alphabetical order)
  • For new accounts, select “Register to Jukeboxy” and follow the steps on the screen
  • If you already have a Jukeboxy account, select “Login to Jukeboxy” and follow the steps on the screen.
If you need help during set-up, please call us at (844) 666-5853 for assistance.
Yes, an internet connection is needed to operate Jukeboxy Venue Player. Jukeboxy Venue Player can connect to either Wi-Fi or Ethernet. However, our venue player does have an automatic offline mode that saves a batch of songs that continue to play in the event of a Wi-Fi outage or bad internet connection.
At www.jukeboxy.com/signup page, you can sign up now for a 14-day free trial, no credit card required for sign-up and free trial! After signing up, download the app and have music playing within minutes. Call (844) 666-5853 with any questions.

Yes, we do! Our Manager’s Dashboard is a web browser based dashboard. Therefore, 1 or 100 locations, you can always access your account(s) remotely and manage the music even if you are not at the establishment

For multiple-location accounts, our centralized dashboard is a game changer. With one login, the master account owners can oversee all locations under one dashboard. Users can copy settings to other locations, including the playlist schedule. Users can also remotely push playlists to the locations for an instant music change.

If your Wi-Fi stops working or in the case of a bad connection, your Jukeboxy Venue Player would go into ‘offline mode’, which saves a large batch of songs to play while the internet is down. With offline mode, the music won’t stop playing!

Jukeboxy Manager App

Jukeboxy Manager App is an app designed to oversee and control the music playing at Jukeboxy location(s) - it is used by owners or any employee that has a say in the music. Usable on location or remotely, the Manager App displays the song that is currently playing and allows users to skip, like or exclude a song, push a playlist or create a DJ Set. Multi-location users can include all their accounts under this one app and remotely manage each location.
Yes! If installed to a smartphone or on a separate tablet, Jukeboxy Manager App works as a remote control to the Venue Player even if the users are not at the location at the time.

Multi-location users love this tool since they can add all their accounts under this one app and manage them all remotely.
Yes! Manager App is compatible with IOS and Android devices. Since this app also works as a remote control, we recommend our customers to install it to their smartphones but if you like, you can install it to your tablet as well.
Jukeboxy Manager App is available for IOS and Android devices only. However, at venue.jukeboxy.com we offer you managerial controls like weekly schedule by day-part, uploading audio messages, excluding genres and changing currently playing playlist remotely from your computer.
Yes! Jukeboxy Manager App is available at Play Store for Android devices and App Store for IOS devices.
Yes. Jukeboxy Manager App requires WiFi or mobile data. Jukeboxy Manager App can be used anywhere with WiFi or mobile data, on location or remotely.
Yes, you can. However, we strongly recommend users to install the Manager App to their smartphones for the best possible Jukeboxy Music experience. Since the Manager App also works as a remote control to the Venue Player, users can remotely oversee and manage the music at their businesses even if they are not at the venue at the time.

Licensing FAQs

According to ASCAP’s website:
“A public performance is one that occurs either in a public place or any place where people gather (other than a small circle of a family or its social acquaintances). A public performance is also one that is transmitted to the public; for example, radio or television broadcasts, music-on-hold, cable television, and by the internet. Generally, those who publicly perform music obtain permission from the owner of the music or his representative. However, there are a few limited exceptions, (called "exemptions") to this rule. Permission is not required for music played or sung as part of a worship service unless that service is transmitted beyond where it takes place (for example, a radio or television broadcast). Performances as part of face to face teaching activity at a non-profit educational institutions are also exempt...”
Yes! Jukеbоxу оffеrѕ a соmрrеhеnѕivе liсеnѕing ѕоlutiоn, covering Pеrfоrming Rightѕ Orgаnizаtiоnѕ (PROs) including BMI, ASCAP, SESAC, SoundExchange as wеll аѕ major аnd indiе rесоrd lаbеlѕ.

Through these liсеnѕing ѕоlutiоns, we can deliver 40+ million songs to our customers. Bу choosing Jukеbоxу Music for Business, уоu can rеѕt аѕѕurеd that thе music playing in уоur еѕtаbliѕhmеnt is рrореrlу licensed аnd thаt muѕiсаl аrtiѕtѕ and рubliѕhеrѕ will rесеivе thе royalties they are entitled to.
According to ASCAP’s website:
“Copyright owners enjoy a number of different rights including performance rights, print rights and recording rights. Rental or purchase of sheet music or the purchase of a record does not authorize its public performance.”
We want you to be fully informed: in 1998, copyright law was updated with the Digital Millenium Copyright Act, or DMCA, which states that any playing of songs in a commercial public space (known as “public performance”) is subject to licensing fees. Due to a sharp increase in digital music streaming going into the 21st century, lawmakers created the right of “public performance” to make sure the creators of these songs will receive credit for use of their material.

To read the full version of the DMCA, click here:
Through Jukeboxy’s broad licensing solution, which covers all three major PROs, “public performance” licensing fees go to publishers, artists, writers, and other creators of music who are members of those organizations.
According to major PRO ASCAP’s website:
“Yes, you will need permission to play records or tapes in your establishment. Permission for radio and television transmissions in your business is not needed if the performance is by means of public communication of TV or radio transmissions by eating, drinking, retail or certain other establishments of a certain size which use a limited number of speakers or TVs, and if the reception is not further transmitted (for example, from one room to another) from the place in which it is received, and there is no admission charge.”
No. At this point, Jukeboxy is a US-based service. You can use the Manager App to manage your US location from anywhere in the world, but the Venue Player is only available in US locations.
There is no obligation, no long contracts for month-to-month subscriptions. You can cancel your subscription by contacting Customer Support at (844) 666-5853 or emailing support@jukeboxy.com.
That shouldn't happen! Email support@jukeboxy.com or call (844) 666-5853
You will be contacted a few days before your 14-day trial to end, If you decide to continue with the subscription, your card will be charged the day after your trial ends.
Please read our Privacy Policy here.
Yes! We offer multi-location discounts. Please email us at support@jukeboxy.com or call us at (844) 666-5853.
Our site is 100% safe and secure. We use industry standard encryption and we don't store passwords or any credit card information.
We always prefer payments through our secure payment link but if you cannot find the time to fill the form, give us a call at 844-666-5853 and our customer support representatives will be happy to assist you.
Absolutely! Call (844) 666-5853 to schedule an in-person meeting to see how it works (NYC only). Not in NY? Let's Skype, Whatsapp or Facetime Video Call!
Yes! Call us at 844-666-5853 with any questions or concerns. We're happy to help!

Setting up Jukeboxy Player Apps and Jukeboxy Player Box is easy and doesn't require in-house installation, which eliminates costly installation fees.

If you need assistance with the set-up, we are just a phone call away. Our customer support team can help you with the set-up remotely on the phone. Please call us at 844-666-5853.

Call 844-666-5853 or email support@jukeboxy.com
You can sign-up at www.jukeboxy.com/signup or call 844-666-5853 / email support@jukeboxy.com and we will walk you through the process. After filling out the information on our sign-up page which only takes a few moments, your account is created instantly and you can start using the service right after installing the player. If you need assistance during set-up our Customer Support and Tech teams are standing by to assist you.
Call 844-666-5853 or info@jukeboxy.com for assistance with any question or concern. We are here to assist you!

Sonos FAQs

Congrats on your new Sonos Speaker System! Here’s a quick step-by-step guide to set-up Sonos Speakers the very first time.

Sonos Set-Up Guide for Play:1, Play:3, Play:5

  • Plugin your Sonos speakers to a power supply.
  • Download the Sonos mobile App to your IOS/Android phone or tablet. Setting up the Sonos Speakers first time requires a mobile device. You cannot set-up a new system with the computer Sonos controller. Make sure your mobile device is connected to your business’s WI-FI network.
  • Open the Sonos App and select “Set up a new a Sonos System”, create a new Sonos account or sign-in with your existing Sonos account. - This option is available only on the mobile controller.
  • When asked "What are you setting up?", select the applicable option and follow the instructions in the app to finish the setup.
For more detailed instructions or for other set-up instructions like connecting speakers to a Connect: Amp, please refer to the following user guide provided by Sonos or visit this page.

Click for Sonos User Guide.
Please follow the steps below to set-up Jukeboxy Music for Business in Sonos App.

If you are using the Sonos mobile app, please follow the steps below:

  • Open Sonos App on your mobile device
  • Tap on the Settings (on the bottom right-hand corner)
  • Find and open Jukeboxy Music for Business (services are in alphabetical order)
  • Tap on Add to Sonos
  • If you don’t have a Jukeboxy Music for Business account, please tap “I’m new to Jukeboxy” to create a new account on the new screen. Once you see “Thanks for your permission” screen, please go back to your Sonos app, tap “I already have an account”, give a name to your account and tap Next, then tap Done.
  • If you already have an account, please tap “I already have an account” to authorize Sonos to use your Jukeboxy account, tap Authorize. On the new screen, please enter your Jukeboxy username and password, then tap Log In & Allow. Once you see “Thanks for your permission” screen, please go back to your Sonos app, give a name to your account and tap Next, then Done.
If you are using the Sonos desktop the app, please follow the steps below:
  • Open Sonos Controller App on your MAC or Windows computer.
  • Under the Select a Music Source section, click on +Add Music Services
  • Find and open Jukeboxy Music for Business (services are in alphabetical order)
  • Tap on Add to Sonos
  • If you already have an account, please tap “I already have an account” to authorize Sonos to use your Jukeboxy account, tap Authorize.
  • On the new screen, please enter your Jukeboxy username and password, then tap Log In & Allow. Once you see “Thanks for your permission” screen, please go back to your Sonos app, give a name to your account and tap Next, then Done
If you need assistance with the set-up, please feel free to contact us at (844) 666-5853.
Please follow the steps below to create and play a weekly playlist schedule in your business:
  • Please go to venue.jukeboxy.com and login with your Jukeboxy username and password. We suggest using a Chrome web browser for our newest dashboard and to take advantage of the new features.
  • Create a playlist schedule by day-part under the schedules section. Remember; you can include multiple playlists in the same time slot.
  • Click Start Weekly Schedule at the bottom of the scheduler, and if you have multiple accounts with us, you can copy the same schedule to all other accounts with just one click.
  • Once you are done with the schedule page, please head back to Jukeboxy Music for Business in Sonos App then select Play From Schedule and enjoy the advantages of auto-play throughout the day without wondering what to play next.
Yes, you can! On the Manager’s online dashboard, you have the option to upload your audio messages to play in between the songs. In-store audio messaging is a powerful marketing tool that all businesses should utilize. It’s a proven fact that people remember what they hear more than they read. For that reason, we encourage our customers to use this powerful tool to promote events or upcoming specials. And, the best part is it’s included in your subscription and no additional cost to you!

If you prefer to use a professional voice talent, that’s available with our service as well. We work with many talented male and female professional voice actors and would be happy to provide you with a quote if you choose to hire a voice talent.

For more information, please contact us at (844) 666-5853.

Dedicated Hardware

Jukeboxy Player Box is our dedicated hardware for music streaming. If a mobile device or a computer is not available to stream music, you can purchase our affordable and compact Jukeboxy Player Box to stream music.

No, it will not! All Jukeboxy Players, mobile, computer and dedicated hardware, has an offline play mode for the times internet connection is lost.

When network connection is disrupted, Jukeboxy Players will continue streaming music from cached songs. Cached songs are from either your recently played playlists or your scheduled playlists. Therefore, you will continue hearing the same style of music. The number of songs stored will depend on the storage of your device.

With the dedicated hardware, however, you have 16GB storage dedicated to Jukeboxy player only. With this large storage, you can enjoy uninterrupted music for up to 30 days.

Minimum 0.5 Mbps is recommended for best performance.

Jukeboxy Player Box is a plug and play hardware, which eliminates costly installation fees. It is a compact yet a powerful equipment. The dimensions are 5”x 5” x 0.75” and weighs only 0.8 lbs. It has a storage of 16GB.

The box includes all the necessary cables for easy set-up; Ethernet, 3,5mm to RCA Aux cable, HDMI cable and Power cable. Once all the cables are in place, all you need to do is power on the device, choose the right channel on your receiver/amp and enjoy Jukeboxy Music.

The box also includes a remote control to power on/off and for volume control.

For pricing, we recommend you contact us via email at support@jukeboxy.com or by calling us at 844-666-5853. We often have a promotion on the device and offer multi-location discounts.

Both Ethernet and Wi-Fi connections are available in Jukeboxy Player Box. However, we recommend Ethernet connection if the WI-FI network is unstable

If you prefer a WI-FI connection, we can set-up the device with your network information before shipping the device to you for easy installation.

Jukeboxy Player Box has Bluetooth, AUX, HDMI and Optical Cable capability.

You will receive 3,5mm to RCA Aux cable and HDMI cable in the box. If you prefer Bluetooth, our techs will help you on the phone to set-up the Bluetooth connection once you receive the device.

Yes! You can display currently playing songs with album art, title and artist information on your TV screens with the HDMI cable that is included in the package.

You can control and manage the music remotely with our mobile remote control app called Jukeboxy Manager, available in IOS, Android and Amazon app stores, and with web-based Manager’s Dashboard at venue.jukeboxy.com

Both Manager App and Manager’s Dashboard connect to your Jukeboxy Player(s) remotely and in real time. Even if you are not at the location, you can still manage the music at your business.

No, you don’t have to! Jukeboxy Player Box will power on itself when the electricity comes back. After it’s powered on automatically, please allow a few minutes for Jukeboxy Player to start streaming music again.

No, you don’t need to! We can schedule the device to start and stop streaming music at certain hours according to your opening and closing hours.

No! We can set-up volume level scheduling according to your busy and quiet hours; this way the player box will automatically change volume levels throughout the day.

Jukeboxy Player Box will connect via DHCP to dynamically pull network settings by default.

If required, a static IP and custom network settings can be configured.

Jukeboxy Player Box with WiFi supports 802.1 X EAP protocols and WPA/WPA2 PSK encryption.

If you're on a network that's behind a firewall, you might need to enable certain ports. Please contact our IT department at 844-666-5853 for more information and assistance.

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